Night Porter at Mercure Southampton Centre Dolphin Hotel

Mercure Southampton Centre Dolphin Hotel

Posted 7 months ago

We are currently looking for an enthusiastic individual to join our Nights team as a full-time, permanent Night Porter. Our Reception and Nights team work closely together and are committed to giving an excellent service to all of our guests.

Here at Mercure Southampton Centre Dolphin Hotel we acquire the right candidate to join our team and in return offer a competitive salary, various staff incentives, bonuses, staff development and discounts at all Accor Hotels, Vine Hotels as well as restaurants & stores within Southampton.


The Ideal Person:

  • Reliable, calm and professional.
  • Previous experience in a similar role.
  • Flexible and adaptable.
  • Organised with attention to detail.
  • A passion for hospitality.
  • A team player who is able to work with minimum supervision.
  • Experience of food handling and bar service beneficial.
  • Excellent communication skills with a high level of oral and written English.



  • To ensure the safety and security of all residents and staff.
  • To carry out regular security walks in all areas of the premises and ensure all maintenance issues are logged.
  • Meet all guest requests/queries/calls in a positive, efficient and friendly manner.
  • Assist in the setting and clearing of the hotel’s function rooms and restaurant.
  • Carry out all night audit procedures according to company policy.
  • To prepare and serve food and drink from the 24 hour menu.
  • Assist in the preparation of breakfast service.
  • Be fully aware of all emergency procedures.
  • Follow all guest arrival and departure procedures.
  • Ensure all guest wake up calls are delivered as requested.
  • To prepare full handovers for the morning teams and notify senior management of any incidents.
  • To attend any relevant training and Monthly Front Office meetings.


Staff benefits include;

  • – Free hotel stays across the UK every 6 months,
  • – 30% discount at worldwide Accor Hotels
  • – 30% discount at any Accor Restaurant
  • – Discounts at local Southampton restaurants
  • – Staff meals on shift
  • – Uniform provided


This position will involve working 5 nights a week including weekends and bank holidays.

If this position sounds of interest to you please send your CV and cover letter to, please ensure to confirm which job role you are applying for.

Job Features

Job CategoryOperations

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