Southampton Harbour Hotel Recognised For Its Five Star Team

Southampton Harbour Hotel & Spa has once again been recognised for its exceptional team, picking up Front of House Manager of the Year at the prestigious Hotel Catey Awards 2018.

Regarded as the Oscars of the hospitality industry, the Hotel Cateys celebrate the most successful hotels, hoteliers and hotel employees across the UK. They were created to recognise and reward those individuals and teams that work tirelessly to make sure their business delivers an exceptional guest experience, day in, day out.

As Front of House Manager, Xiaomin Sun has proven integral in establishing the hotel as Southampton’s only five star property; providing a stand-out experience from the moment a guest arrives. To be awarded this accolade is an outstanding achievement, Xiaomin Sun said of her win: “I am so honoured to receive a Hotel Catey, it’s like receiving an Oscar! I am very proud of our Southampton Harbour Hotel team, all going the extra mile to ensure that our guests have a fantastic stay.”

Alistair Sandall, Head of Professional Development, Institute of Hospitality and one of the judges commented: “Sun’s entry demonstrates a clear commitment to her team, her guest and the business. The challenges of opening a new hotel can never be underestimated. Her entry showed initiative, care, passion and tenacity.”

Having recently marked its one year anniversary, the Southampton Harbour Hotel & Spa has already been recognised as one the UK’s most exciting new hotels – with a series of accolades to support this, including Best Hotel at the C&IT Awards 2018, Best Hotel & Customer Service Superstar finalist for the Beautiful South Awards 2018, Best Product or Service finalists at The British Cruise Awards, Best Newcomer finalists in the Good Spa Guide Awards and a nomination in the MIA shortlist.

Introducing lifestyle luxury to the marina and city, officially AA 5 star rated, Southampton Harbour Hotel & Spa has transformed Ocean Village with its striking super-yacht inspired design. Featuring stunning contemporary interiors, alongside the Group’s award-winning restaurant and spa brands and the city’s most exciting rooftop destination bar, the hotel’s unique design reflects Southampton’s thriving marine culture and offers a gateway to the beautiful Solent.

The hotel has not only fully immersed itself in the local community but also driven tourism for the region, proudly boosting the local economy with its landmark exterior and five star guest experiences.