Solent Hotel and Spa scoops top hospitality award

Staff at Solent Hotel & Spa, Fareham, are celebrating after their hotel group was named the best in the country.

It is one of six hotels that forms Thwaites Hotels who were presented with the AA Hotel Group of the Year 2016-17 Award at a ceremony in London last night (September 26).

The award is presented in recognition of the hotel group that has a proven track record of striving to ensure the very best levels of service, food and accommodation across the range of properties.

It is the second time the Thwaites-owned hotels have won the award, which is a feat only achieved by a small handful of hotel operators.

solentGeneral Manager at Solent Hotel & Spa, Steve Woodrow, said: “We’re all bursting with pride at receiving this award and I’d like to thank everyone who works at Solent Hotel & Spa for helping us achieve it.

“We’ve got such a passionate team who go the extra mile to ensure guests have a great time when they visit us.

“The award is presented by a trusted industry body that visits hundreds of hotels every year, so to be named as Hotel Group of the Year is a phenomenal achievement.

“We will look forward to building on this success with the opening of our new lodge next year.”

To help decide the winner, judges looked at the attention to detail made by the hotel group along with the commitment and approach to future development.

Stephen Wilkinson, Area Manager, AA Hotel and Hospitality Services, said: “Thwaites Hotels consistently deliver an enjoyable guest experience across their hotels with staff providing a warm and friendly welcome.

“This success is down to their belief in investing time and effort into training the team. Investment across the hotels continues which has seen the quality and provision meet the demands of the modern traveller.”

Thwaites have six hotel properties Thorpe Park Hotel & Spa in Leeds; Cottons Hotel and Spa, Knutsford; North Lakes Hotel and Spa, Penrith; Solent Hotel and Spa, near Southampton; Aztec Hotel and Spa, Bristol; and Kettering Park Hotel and Spa, Northamptonshire. They were recently brought under the Thwaites brand, with the company’s Inns of Character, after previously being known as Shire Hotels.

Explaining the change to the brand, Chief Executive Officer at Thwaites, Rick Bailey, explained: “It was the ideal way for us to bring clarity and simplicity to our brand. Our customers won’t notice any difference when they visit our hotels, inns or lodges as we are not changing the guest experience.

However we are creating a unified platform to sell our services, with a new website being launched next month.”

You can find out more about Thwaites Hotels and Spas on its website www.thwaites.co.uk